For in-stock tents: it should take about 2-3 days to receive your tracking number, since that is only generated once the tent is physically picked up by the freight carrier. If you still haven't received that e-mail, please reach out to our Shipping Team.

If you have, the tent has already left our warehouse. Our shipping team can certainly help you track it down, but it is usually easier to give the shipping company a call (have that tracking number ready) since they prefer to deal with the addressee themselves.

For back-ordered tents: COVID-19 has really been taking it's toll on many aspects of the supply chains of almost all businesses. There can be unforeseen delays due to factors out of our control such as port congestion, freight carriers being overwhelmed, and other issues. This could mean a change in the lead-time of your tent. These delays are rarely, if ever, over two weeks long. In this circumstance, we are happy to switch you to another tent (if available). However, an order cancellation would still be subject to our cancellation policy for tents delayed 2 weeks or less. Please contact our Support Team to discuss any of these issues.