If you've placed your order but you didn't receive a 'New Order Confirmation" e-mail, your order may have not been completed. This e-mail will have your order number in the subject line. If you are sure the order went through, but you still don't have this e-mail, please contact our Sales Team. Don't forget to check your Spam folder!

If you did get an order confirmation but you are still waiting to hear details on the arrival of your tent, you will want to contact our Shipping Team. They can give you any updates on the status of your tent once your order is in place. Keep in mind, if your tent is backordered, you may not hear much until your original scheduled delivery date creeps closer!

Tracking numbers for all orders will be sent out as soon as your tent is picked up by the freight carrier and processed, so if you did get an order confirmation, give us a couple days to process your order and you should hear from us shortly.